Archives: FAQs

I Want To Change The Name On Them

The name on your tickets is for buyer & COVID tracing info only and thus there is no change of name required on tickets. Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

I Want To Upgrade Or Downgrade

Upgrades can be purchased at the venue, or in advance. Please contact to upgrade your tickets in advance. Unfortunately, we cannot downgrade tickets – and we don’t know why you would want to!

I Need To Reschedule

Subject to availability. To reschedule your tickets, please visit our Change Of Date Request page. For VIP and Premium tickets there is a fee of $4.99, requests must be made at least 24 hours prior to your scheduled attendance time. For Basic tickets, there is a fee of $9.99 per ticket. Requests must be made …

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Exhibit Hours

Exhibit opens 15 minutes before the first entry time of the day and closes 15 minutes after the start time of last entry time of the day.  For entry time please see the ticketing calendar when you click BUY TICKETS

COVID-19 Update

Safety is our number one priority for all guests attending Immersive Van Gogh Columbus. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH. To ensure your safety, and based on guidance from the …

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